The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, kenkado.com will credit the customer's account for the original purchase price minus a $5.00 restocking fee. kenkado.com will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to kenkado.com.

In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

To enable us to deal with your potential issue and possible refund, we require your receipt and proof of purchase. Please do NOT send your product back to the manufacturer. This will invalidate any guarantee and make getting a refund or replacement unattainable, as the manufacturer does NOT process or deal with this type of request.

You will not be eligible for a refund unless we receive the item back in its original condition and within the original packaging and in the same condition it was sent to you. Once we receive your returned item, it will be inspected. We will then notify you by email if the item is eligible for a refund! If your refund is approved, it will be processed and the original credit card will automatically be refunded within 5-10 business days.

Items that are non-refundable are - 

• Gift cards/vouchers
• Custom made merchandise
• Sales items (only regular priced items may be refunded, unfortunately, sale items CANNOT be refunded)
• Shipping costs

Replacement items (if applicable) We will only replace items that are found to be defective or damaged. Do NOT send ANY item back to us or the manufacturer. Contact the customer service department FIRST.

Order Modification / Cancellation

After your order has been placed, you have 12 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.

Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your total product value).

Shipping & Delivery

Shipping and delivery times vary depending on the item purchased. We deliver to the United States and U.S. territories. Other locations will be delivered with International shipping rates and the delivery times will obviously be longer.

For the United States and U.S. territories

If the product is shipped from our U.S. factories, please allow 3-15 business days for delivery.

If the product is shipped from our overseas factories, please allow 10--28  business days for delivery.

• The longest times mentioned here are a direct result of the COVID-19 situation which has affected postal and courier services globally. We thank you in advance for your understanding and patience and be assured we are working to expedite deliveries wherever we can.  

For International Deliveries

Shipping and delivery times vary depending on countries and factories location. Please allow 10-28 business days for delivery. 

• The longest times mentioned here are a direct result of the COVID-19 situation which has affected postal and courier services globally. We thank you in advance for your understanding and patience and be assured we are working to expedite deliveries wherever we can. 

If you do not receive your item within the specified time period, please contact our customer service department.

Returns

You are requested not to return any products to us or our manufacturer without first contacting our customer service help desk!

Returns are accepted only under the following conditions:

- The return must be received by gadgets-n within 60 days of purchase.
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
- Regular priced items are returnable.

If a product requires you to choose a size at the time of purchase, please choose the size carefully. If you choose a wrong a size, contact our customer service as soon as possible before the order is fulfilled. After shipment/delivery, we will not accept any Return or Refund request if you chose the wrong size.

To return your product, you should email our customer service department FIRST and obtain a ‘Returns Number’ and find out the returns delivery address. All returns and associated shipping costs are customer’s own responsibility.

If your item is valued at over $20, we strongly suggest using a trackable shipping service or purchase shipping insurance. We CANNOT guarantee or be held responsible if we do not receive your returned item.

Items that are non-returnable are

- Gift cards/vouchers
- Custom made merchandise
- Free items
- Sale[discounted] items are not returnable

3 Day Dead on Arrival (DOA) Policy

If your item arrives damaged or is not working, kindly contact our Customer Support within 3 days of the order being received. Our team will inspect the issue with your product and reship you the product or initiate the refund for your transaction.

Note - 

Customers must send sufficient evidence such as clear photos and videos (preferred) of the damaged or defective product and the shipping packaging within 3 days of the order being received. After 3 Days, you will not be eligible for 3 Day Dead on Arrival (DOA) Policy.